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Why People Stay in Jobs They Hate

In the US, one in three employees is engaged at work — the highest rate of any global region, according to Gallup's 2025 report. The other two thirds stay anyway. What keeps them is not what most people assume.

In short

Psychologist Terence Mitchell (Academy of Management Journal, 2001) called it job embeddedness: three forces — social ties, a sense of fit, and the perceived cost of what you would lose — hold people in place more effectively than dissatisfaction can push them out. Embeddedness predicts who stays better than job satisfaction does, even after controlling for satisfaction itself.

7 min readCareer ChangeSeptember 15, 2026

On Friday evening, a person opens twenty browser tabs with job listings. Reads through them. Closes them all. Shows up Monday morning to the same job. This is the phenomenon that organizational psychologists have studied for over thirty years: wanting to leave — but not leaving. Not a character flaw. A mechanism.

The numbers behind the pattern

Every year Gallup surveys workers in 160 countries. The State of the Global Workplace report (2025) recorded a second consecutive year of declining engagement: globally, only 20% of workers feel genuinely engaged. In the United States the figure is higher — 33%, the best rate in any major region — but that still leaves two thirds of the American workforce in some version of disengagement. More than half of all respondents, Gallup found, are watching for job openings or actively searching.

Watching — and not leaving. That gap is exactly what Mitchell set out to explain.

Three threads that hold

Terence Mitchell of the University of Washington, together with B.C. Holtom, T.W. Lee, and colleagues, published in the Academy of Management Journal (2001) a concept they called job embeddedness. Tested across multiple samples, it turned out to predict voluntary turnover significantly better than job satisfaction — even after statistically controlling for satisfaction, organizational commitment, and the availability of alternatives. A person can be unhappy and still not leave.

The three components:

Being unhappy at work is not sufficient to make you leave. That is not a metaphor — it is the result of regression analyses Mitchell replicated across multiple samples.

Leaving without going anywhere

Earlier — in 1983 — social psychologist Caryl Rusbult at the University of North Carolina described four responses to job dissatisfaction: exit, voice, loyalty, and neglect. Rusbult and Farrell showed in the Journal of Applied Psychology that the higher a person's investment in their current job, and the less attractive the alternatives, the more likely they are to land in neglect mode.

Neglect is not a neutral state. The person comes in every morning but has mentally left: stops putting in effort, stays silent about problems, does exactly what is required and nothing more. Gallup calls these workers "not engaged" — and they are the majority in the global workforce. Not bad employees. People stuck in an unstable equilibrium: leaving costs too much, staying does too.

The invisible investment counter

There is a third mechanism, quieter than the other two. Six years in a career that does not fit — that is six years wasted, if you leave now. The brain resists booking the loss. It finds reasons to continue.

This is the sunk cost effect, well documented in the psychology of decision-making. In a career context it works like this: the longer someone tolerates something that does not fit, the sharper the feeling that leaving now means admitting the time was wasted. One year becomes three. Three becomes seven. And the longer it goes, the less justified the break seems — not because the situation has improved, but because the stakes have grown.

What to do with this

  1. Name what specifically is wrong: the tasks, the growth ceiling, the people, the culture — or all of it. Vague discontent blocks decisions.
  2. Separate embeddedness from satisfaction. If only social ties or the fear of loss are keeping you there, that is not a case for the job — it is a signal for a concrete conversation or a concrete step.
  3. Distinguish a bad job from a bad career field. The first calls for a change of employer. The second calls for a change of direction, starting with understanding your own interests before browsing job boards.
  4. Take the career interests test — 15 minutes, no sign-up. It helps you figure out which direction to look before you look for a specific role.

Common questions

Why do people stay in jobs they hate?

Because of job embeddedness — three forces that hold more powerfully than dissatisfaction can push: social ties with colleagues, a sense of fit with the environment, and the perceived cost of what you would lose by leaving (Mitchell et al., Academy of Management Journal, 2001). Embeddedness predicts who leaves better than satisfaction does, even after controlling for it.

What does 'quit and stay' mean?

It describes the neglect response identified by Rusbult and Farrell (Journal of Applied Psychology, 1983): a person remains physically but withdraws mentally — stops putting in effort, stays quiet about problems, does only the minimum. According to Gallup (2025), 62% of the global workforce operates in this zone.

How do you know when it is time to leave?

First separate the question: is it the job or the career field? A bad workplace calls for a change of employer. A poor fit with the profession calls for a change of direction — and that starts with understanding your interests, not browsing job boards.

Sources

  1. Mitchell, T.R., Holtom, B.C., Lee, T.W., Sablynski, C.J., & Erez, M. (2001). Why people stay: Using job embeddedness to predict voluntary turnover. Academy of Management Journal, 44(6), 1102–1121. journals.aom.org/doi/10.5465/3069391
  2. Rusbult, C.E., & Farrell, D. (1983). A longitudinal test of the investment model. Journal of Applied Psychology, 68(3), 429–438.
  3. Rusbult, C.E., Farrell, D., Rogers, G., & Mainous, A.G. (1988). Impact of exchange variables on exit, voice, loyalty, and neglect. Academy of Management Journal, 31(3), 599–627.
  4. Gallup (2025). State of the Global Workplace: 2025 Report. gallup.com/workplace/349484/state-of-the-global-workplace.aspx

This article is for educational purposes only and does not constitute professional advice.

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